Overview
Cascades Casino Langley maintains a formal responsible gaming framework as part of its operations at 20393 Fraser Highway, Langley, British Columbia, V3A 7N2. The casino is operated by Gateway Casinos & Entertainment Limited and functions within the provincial gaming framework of British Columbia, Canada.
Cascades Casino Langley holds accreditation from the Responsible Gambling Council under the RG Check program. This accreditation, valid through September 2028, confirms that the property has undergone an independent external review of its responsible gambling practices and meets the standards established by the RG Check accreditation process. This is a verified third-party assessment and not a self-declared status.
This document describes the responsible gaming commitments, access conditions, and support procedures that apply to all guests at the Langley property.
1. Regulatory and Accreditation Framework
Cascades Casino Langley operates as a land-based casino in British Columbia under the provincial gaming framework administered by the British Columbia Lottery Corporation (BCLC) and overseen by the Gaming Policy and Enforcement Branch (GPEB). All gaming activity at the property is conducted within this regulatory structure.
In addition to provincial oversight, the casino holds RG Check accreditation from the Responsible Gambling Council, an independent Canadian organization that evaluates gaming venues against defined responsible gambling standards. The accreditation applies to the physical venue at the Langley location and is subject to periodic renewal and review.
2. Minimum Age Requirement
Entry to the gaming floor at Cascades Casino Langley requires guests to be a minimum of 19 years of age. This is a legal requirement under British Columbia gaming regulations and is enforced at the property.
Valid government-issued photo identification is required to verify age upon entry. Guests who cannot provide acceptable identification are refused access to the gaming areas. This requirement applies at all times, including during events and promotions held on the gaming floor.
There are no exceptions to the minimum age requirement.
3. Responsible Gaming Commitments
As an RG Check accredited venue, Cascades Casino Langley maintains operational practices aligned with responsible gambling standards. These include:
- Staff training on recognizing potential signs of problem gambling.
- Availability of responsible gaming information on the property.
- Access to support resources for guests who may be experiencing gambling-related difficulties.
The casino operates 24 hours a day, 7 days a week, 365 days a year. Responsible gaming measures are applied at all hours, not only during peak periods.
Guests are expected to engage in gaming activities in a manner consistent with personal limits and responsible conduct. The casino does not encourage guests to exceed their intended time or expenditure on gaming activities.
4. Self-Exclusion and Voluntary Restrictions
British Columbia’s provincial responsible gambling framework includes self-exclusion programs administered through BCLC. Guests who wish to restrict their own access to gaming facilities in the province may apply for self-exclusion through the BCLC program. Self-exclusion is a voluntary process initiated by the individual and results in a formal restriction on access to participating gaming venues in British Columbia, including Cascades Casino Langley.
Guests seeking information about self-exclusion or voluntary limit-setting should contact the casino directly or consult BCLC responsible gambling resources. The casino cooperates with the provincial self-exclusion system and is required to enforce exclusion orders in accordance with provincial rules.
5. GameSense and On-Site Support
As part of the BCLC framework, GameSense is the responsible gambling program associated with British Columbia casinos. GameSense provides information, tools, and on-site advisory support to assist guests in making informed decisions about their gambling activity.
GameSense Advisors may be present at the property to provide confidential, non-judgmental information and referrals to support services. Guests are not required to be in crisis to access GameSense resources. The program is available to any guest who wishes to obtain information about responsible gambling practices or who has concerns about their own or another person’s gambling behaviour.
6. Guest Responsibilities
All guests at Cascades Casino Langley are responsible for their own conduct while on the property. This includes:
- Compliance with the minimum age requirement.
- Adherence to any self-exclusion or restriction orders that apply to them.
- Engagement with gaming activities within personal and legal limits.
Guests who are subject to a self-exclusion order and attempt to access the gaming floor are in breach of their exclusion agreement and may be removed from the property and subject to further action under applicable provincial regulations.
Guests are encouraged to set personal time and spending limits before engaging in gaming activity and to treat those limits as binding on themselves.
7. Contact and Support Information
For responsible gaming inquiries, guests may contact Cascades Casino Langley directly:
- Address: 20393 Fraser Highway, Langley, BC V3A 7N2
- Phone: 604-530-2211
- Email: [email protected]
- Hours: Open 24 hours, 7 days a week, 365 days a year
For provincial responsible gambling support, guests may also contact the BCLC GameSense Info Centre, which provides confidential assistance independent of the casino.
The Responsible Gambling Council’s RG Check accreditation status for this venue can be verified through the Responsible Gambling Council’s publicly maintained list of accredited venues and sites at responsiblegambling.org.